Dorn C., Taylor R.N., Dustdar S. (2012). Flexible Social Workflows: Collaborations as Human Architecture. IEEE Internet Computing, vol.16 no.2, pp.72-77, IEEE Computer Society, http://doi.ieeecomputersociety.org/10.1109/MIC.2012.33,
Abstract: Human process involvement has gained momentum in recent years, but the proposed mechanisms can’t efficiently adapt Web-scale collaborative workflows. Here, the authors describe collaborative problem solving and its integration with process-support systems as an architecture comprising human components and connectors. This modeling of coordination and execution roles enables reasoning on workflow flexibility and appropriate adaptation actions.